Monday, January 21, 2008

MLK speech, Beyond Vietnam, exactly one year before his death.

Sunday, January 06, 2008

American Express to the rescue. Can Vonage and American Express's customer strategy be any different? Vonage has a tough road to hoe. Patent infringement lawsuits, open source and free competitors, and sketchy American broadband are too much to overcome. They did finally make it easy to port your number. But, at a cost. They'll make you purchase a new number first, and then charge you to cancel it. Luckily, I filed a complaint with Amex, and I was surprised to find out Vonage relented 80% of the overcharges. I can now consider case closed with them and feel loyalty to Amex and their customer service.